The Credit Card Machine
Although the country is going through tremendous telecom and communication networks developments, the waiting at any point of sale to get your ATM card or credit card processed is still suffering and...
View ArticleSee You in Court
A Saudi businessman is suing Saudi Airlines after purchasing an ill-equipped aircraft (Arabnews). I thought at first that he was suing the Airlines because of a missed important meeting or over a lost...
View ArticleThe Customer ‘We Don’t’ Care Division
This is a true story; a true story of customer care … ohh sorry … I mean a true story of customer ‘we don’t’ care!! While waiting for the customer care representative in one of the most popular...
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Suing a Blog over a Review
Writing a review on your blog talking about your ‘personal’ experience with a company, or a restaurant could drag you to the court if that company or restaurant managers decided that they do not like...
View ArticleSaudi Airlines; The Smell of Corruption
It is very low even for a lousy service provider as Saudi Airlines; in a response to the serious accusations of spending more than SAR 5 billion in petty cash; yes, you read it correctly, SAR 5 billion...
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To Hell with Customers
If you are familiar with ‘That Jeddah Podcast,’ then you should have listened to a small part of her story in one of the recent podcasts, but in her blog, the lovely co-host Sally, spilled the story...
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Al Shaya; No Refunds, Really?!
Image via: Ambro/freedigitalphotos.net It is always startling to see a successful company taking a total nonsense direction! Al Shaya, the company enjoying the exclusivity of representing many...
View ArticleTaxi Services or Chaos on Wheels – Arab News
We have all been there and had to hire taxi services. My latest article discusses this service; its organization or actually, it is chaos! Related posts: The new mortgage law: Is it the answer to our...
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This is what we want from the New Airlines
via freedigitalphotos.net/Kittikun Atsawintarangkul It is good to have two more aviation companies in the market, not particularly because they are Qatar Airways and Gulf Air, a Lalaland Airways would...
View ArticleCustomer Care? Not quite there yet! – Arab News
Customer (not so much of) services! We have all been there! My latest article on Arab News discusses the absence of customer care culture in the Saudi market. What do you think? Related posts: Care to...
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